When employees are hard to reach, business slows down. Whether the employee is a sales person or an executive assistant, being continuously available is critical for maximum productivity.

 

The key to increasing productivity — and ultimately the ability to be competitive — is to give employees continuous access to their deskphone and messaging applications, regardless of where they are: in the common area retrieving a fax, driving in a car, staying in a hotel or even sitting at their desks.

 

Companies also need to achieve this workforce mobilization at the lowest possible cost in order to quickly realize a return on their investment.

 

Finding a way to enable continuous availability within the workforce will give a company the edge it needs to stay nimble and be a market leader.

 

Mobile Unified Communications (Mobile UC) is a cost-efficient technology solution that can mobilize the entire workforce while improving the bottom line. It is comprised of a device that sits in the enterprise and a client component installed on a mobile phone. This mobile-communications technology is vendor agnostic, which means it is compatible with any WLAN, PBX, mobile phone or carrier network.

 

 

Perceived as an expensive cost that is only justified for sales, executives, support and other customer-facing worker employees, corporate-sponsored mobile phones simply haven’t been viewed as a communications-tool for the masses. Yet the performance of nearly every employee could be improved with increased mobility and availability.

 

At the same time, because the cost of a mobile phone can be less than a deskphone, it makes fiscal sense to let mobile devices become the single business phone used by each employee. Every mobile worker would be reachable by a single number and on a single device (which is also the source for e-mail, IM and presence.)

 

 

Healthcare workers are highly mobile and they have a great need for voice and messaging access via WiFi. Hospitals have notoriously thick walls that render cell phones useless from inside the building, yet they need the flexibility provided by a wireless phone. Enabling healthcare workers to more efficiently provide patient care has a direct impact on the bottom line.

 

For example, without Mobile UC it can take nurses inside a hospital up to 15 minutes to retrieve a patients test results.

 

Once enabled by Mobile UC, nurses are able to perform the same task in ten minutes less time.

 

In this scenario, using Mobile UC resulted in a 66 percent improvement. And because time is money, this translates to significant cost savings.

 

 

So rather than risk letting corporate business stall when a colleague can’t be reached, companies should deploy Mobile UC to achieve more efficient communication and a more competitive position. Mobile UC lets companies achieve new levels of productivity, reducing the amount of time wasted on missed calls and telephone tag. It does this by letting mobile workers be reachable at all times, over any network, and by any means (voice, e-mail or IM). So companies can increase customer satisfaction and employee productivity, and improve revenue opportunities — all at a reduced operational cost.

 

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