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May 09, 2008

Global Link Logistics Boosts Productivity with Management Dynamics Solution



By Anamika Singh
TMCnet Contributing Editor


A global trade management solutions provider announced today that Global Link Logistics has started using its new so-called “transportation management” solution for flexible and competitive routing and rate options. Global Link serves furniture industries in North America.

 
Management Dynamics’ Web-based solution helps Global Link sales personnel deliver customized proposals that lead to better customer service and repeat business, according to the company.
 
The solution is designed to store service contracts electronically and describe service terms with a rules engine that creates so-called “calculable contracts.” With such a contract, a client can compare bottom-line rates across service contracts, modes of transport, routings and service levels. It’s integrated with carriers’ governing rules tariffs, and evaluates the potential routings – from available bullet rates to complex multi-factor combinations of alternate port-to-port rates, out-port arbitraries and inlands.
 
“With our business growing quickly, we needed a scalable solution that was also easy to maintain yet powerful enough to support our complex contracts,” said Hessel Verhage, Global Link’s vice president of trade and operations. “Management Dynamics had the best solution on the market that enabled our sales team to respond faster to customer requirements, prepare winning quotations with multiple rate and routing options, and ultimately provide the best customer service in the industry.”

With the solution, Global Link officials say they’re seeing more accurate quotes and better price-management.

Management Dynamics President John Preuninger said: “Leading logistics providers are powering growth by automating the contract-to-quote-to-pay process and realizing both higher sales productivity and higher levels of customer satisfaction and retention. We are delighted that Global Link Logistics selected our solution to optimize their customer service operations and help grow their forwarding business.”

Anamika Singh is a contributing editor for TMCnet. To read more of Anamika’s articles, please visit her columnist page.

 

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